Question 1

What is Wayex?

Accepted Answer

Wayex is a global stablecoin card and app that lets you spend USDC, USDT, DAI, and PYUSD anywhere Visa is accepted, online and in-store, with real-time control from your phone.

Question 2

How does it work?

Accepted Answer

Load your Wayex account with stablecoins, get your virtual or physical card, and spend anywhere Visa is accepted. Your stablecoins are converted in real-time at the point of transaction.

Question 3

What stablecoins are supported?

Accepted Answer

Wayex currently supports USDC, USDT, DAI, and PYUSD. We're constantly evaluating additional stablecoins to add to our platform.

Question 4

What are your fees?

Accepted Answer

Wayex offers competitive fees with zero fees on USD transactions. Other fees may apply for currency conversion, ATM withdrawals, and certain account services. Check our fee schedule for complete details.

Question 5

What support do I receive as an affiliate?

Accepted Answer

Affiliates receive access to marketing materials, dedicated support, real-time tracking dashboards, and competitive revenue share on eligible referrals.

Question 6

Where can I use the fiat on/off ramps?

Accepted Answer

Our global fiat rails support local bank transfers in USD (US, ACH/Wire), EUR (Europe, SEPA), GBP (UK, Faster Payments), BRL (Brazil, PIX), and MXN (Mexico, SPEI). More local currencies coming soon.

Question 7

Where is the card program available?

Accepted Answer

The Wayex card is offered across multiple regions. Availability and eligibility vary by jurisdiction and verification status. Check the Wayex app or contact support to confirm availability in your location.

Question 8

How secure is Wayex?

Accepted Answer

Wayex employs bank-level security measures including encryption, multi-factor authentication, and secure storage of digital assets. Your funds are protected by industry-leading security protocols.

Question 9

What happens if I lose my card?

Accepted Answer

You can instantly freeze your card through the Wayex app. Once frozen, no transactions can be made. You can then order a replacement card while keeping your account balance secure.

Question 10

Is my personal information protected?

Accepted Answer

Yes, we take your privacy seriously. All personal information is encrypted and stored securely. We comply with relevant data protection regulations and never share your information without consent.

Question 11

How do you prevent fraud?

Accepted Answer

We use advanced fraud detection systems, real-time transaction monitoring, and machine learning algorithms to identify and prevent suspicious activity. You also have full control through the app to freeze/unfreeze your card instantly.

Question 12

How can I get help?

Accepted Answer

Our support team is available 24/7 through the Wayex app, email, or our help center. Premium cardholders get priority support with faster response times.

Question 13

What if I have a problem with a transaction

Accepted Answer

If you notice an unrecognized transaction or have an issue with a purchase, contact support immediately via the app. We'll investigate and help resolve the dispute with the merchant if needed.

Question 14

Can I get a refund on a transaction if something goes wrong?

Accepted Answer

Yes, merchant refunds are processed back to your Wayex account. The time it takes depends on the merchant's policies and card network processing times.

Frequently Asked Questions

General

Fiat Rails

Card

Security & Safety

Support

Global. Ready.

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Frequently Asked Questions

General

01What is Wayex?

02How does it work?

03What stablecoins are supported?

04What are your fees?

05What support do I receive as an affiliate?

Fiat Rails

06Where can I use the fiat on/off ramps?

Card

07Where is the card program available?

Security & Safety

08How secure is Wayex?

09What happens if I lose my card?

10Is my personal information protected?

11How do you prevent fraud?

Support

12How can I get help?

13What if I have a problem with a transaction

14Can I get a refund on a transaction if something goes wrong?

Global. Ready.

Designed for: